Hi everybody! Trying to help a neighbor with her Win 10 laptop (she did the upgrade herself through MS update in Aug.). Cleaned it up and sped it up a bit, but it's still lethargic despite an AMD 1.60 GHz Quad Core and 6 GB of RAM. Thought it might be an HD issue, but all tests showed the hardware was ok. So I figured I'd run a disk check, with repair, from the command line and then return the pc to her. It got hung up at 12% for hours several times - I had to do a cold shut down to get out of there to boot into regular windows each time, which is never a good thing to do.
So I got her a new hard drive, figuring there were bad sectors on the old one, then tried cloning it with Clonezilla, which also hung up (at 23%) when I did the recommended image vs. clone procedure. Started over with the clone option and that got stuck too. After having to re-initialize the new drive to wipe it clean again, I managed to successfully do the clone using Acronis True Image and swapped the drives. All seemed well but even after doing some more tweaks including an Auslogics defrag that took over 2 hours, I ran the disk check utility again and, yes, it got stuck at 12%!
It's a file system corruption and probably not an HD issue after all, so I figured a repair install could be the answer. I have a dvd with the needed Win 10 64-bit that I got from MS, and I got her license key using the Magic Jellybean app, thinking I wouldn't need it anyway, based on the article from here at neosmart. Well I did need it, but was told onscreen that it wouldn't work with "this version of Windows 10".
I'm trying to avoid doing a reset or other drastic approach, especially if I need the license key, which is a valid one that's been activated - just not the one that's available. Figured I'd post here before putting the old drive back in and returning it to her. Li'l help?
So I got her a new hard drive, figuring there were bad sectors on the old one, then tried cloning it with Clonezilla, which also hung up (at 23%) when I did the recommended image vs. clone procedure. Started over with the clone option and that got stuck too. After having to re-initialize the new drive to wipe it clean again, I managed to successfully do the clone using Acronis True Image and swapped the drives. All seemed well but even after doing some more tweaks including an Auslogics defrag that took over 2 hours, I ran the disk check utility again and, yes, it got stuck at 12%!
It's a file system corruption and probably not an HD issue after all, so I figured a repair install could be the answer. I have a dvd with the needed Win 10 64-bit that I got from MS, and I got her license key using the Magic Jellybean app, thinking I wouldn't need it anyway, based on the article from here at neosmart. Well I did need it, but was told onscreen that it wouldn't work with "this version of Windows 10".
I'm trying to avoid doing a reset or other drastic approach, especially if I need the license key, which is a valid one that's been activated - just not the one that's available. Figured I'd post here before putting the old drive back in and returning it to her. Li'l help?
