Get the fix to the 0x0000010E: VIDEO MEMORY MANAGEMENT INTERNAL boot error message affecting Windows Vista, Windows 7, and Windows Server 2008.

About the “0x0000010E” error

The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

The error messages, alerts, warnings, and symptoms below are tied to this error.

Symptom 1: 0x0000010E error screen on startup

The main cause for this error to appear is a corrupt video driver or a driver that is incompatible with your current Windows version.

0x0000010E error screen

A problem has been detected and Windows has been shut down to prevent damage 
to your computer.


If this is the first time you’ve seen this Stop error screen, 
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware 
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000010E (0x00000000, 0x00000000, 0x00000000, 0x00000000)

Collecting data for crash dump ...
Initializing disk for crash dump ...
Beginning dump for physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.

Causes of this Error

This error has been known to occur as a result of one or more of the following:

Cause 1: Corrupt or outdated device drivers

Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.

Fixing “0x0000010E” on Windows

Windows Setup CD/DVD Required!
Some of the solutions below require the use of the Microsoft Windows setup CD or DVD. If your PC did not come with a Windows installation disc or if you no longer have your Windows setup media, you can use Easy Recovery Essentials for Windows instead. EasyRE will automatically find and fix many problems, and can also be used to solve this problem with the directions below.

Fix #1: Update drivers

To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions.

To manually update a driver, follow these steps:

  1. Click Start
  2. Type in devmgmt.msc in the search box
  3. Click devmgmt from results list
  4. Right-click on the driver
  5. To update the driver, select Update Driver Software.
  6. To disable the driver, select Disable.
  7. To uninstall the driver, select Uninstall.
Device Manager screen

Device Manager screen

To run an automatic driver update, follow these steps:

  1. Click Start
  2. Go to Devices and Printers
  3. Right-click on your computer
  4. Select Device Installation Settings
  5. Select Yes, do this automatically
  6. Click Save Changes
  7. Follow the necessary steps to continue the process
Device installation screen

Device installation screen

Fix #2: Install Hotfix

Microsoft made the following Hotfix available that can fix the 0x0000010E error at the link.

The supported versions of Windows are:

  • Windows Vista
  • Windows Server 2008

Fix #3: Reinstall Windows

If Fix #1 doesn’t fix the error, reinstall Windows.

Reinstalling Windows will delete your personal files. Use Easy Recovery Essentials to backup your files before you proceed.

To reinstall Windows, follow these steps:

  1. Insert the installation DVD
  2. Restart the computer
  3. Press any key to boot from the CD when prompted to do so
  4. At the Install Windows window, select a language, time and keyboard method
  5. Click Next
  6. Click Install Now
    Windows Vista Repair Your Computer Menu

    Windows Vista Repair Your Computer Menu

  7. Follow the instructions to continue

More Information

Support Links

Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows 7 (all editions)
  • Windows 8 (all editions)
  • Windows 8.1 (all editions)

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