Account expired due to funds not being taken at renewal time due to our bank blocking the transaction as they thought the trasaction was suspect. I resolved the issue with the bank and rearranged payment. The money has cleared my bank and is now sitting with NeoSmart yet my account still has a status of expired and Subscription Cancelled. Been trying for almost 5 days to get this resolved with little or no response from NeoSmart. After a plethera of onesided emails I see in very fine print that NeoSmart will not respond to emails, phonecalls well that is a joke I cannot get the software I've paid for there is no frigging way I am going to part with even more cash to purchase a support plan... wtf....
So now I am going down the route suggested by posting in this forum. Please can I have either my account reactivated or the money returned to my bank. I don't care which as long as it is one or the other. I curious to see whether I get a response doing it this way.
So now I am going down the route suggested by posting in this forum. Please can I have either my account reactivated or the money returned to my bank. I don't care which as long as it is one or the other. I curious to see whether I get a response doing it this way.