EASYBCD does not start

#1
Hello
I used EasyBCD for a few days to try it
As I was satisfied with the product, I bought the product
Then, I prepared my disks (I want to have 2 disks with Windows 7 64 bits version, one being the "backup" if a failure happens on the other)
But now, when I click on the EasyBCD icon, nothing happens !
So, I cannot see, edit ... anymore
I uninstalled EasyBCD, downloaded the latest version and reinstalled it... without success

Any idea ?
Thanks Have a good day
 

Terry60

Knows where his towel is.
Staff member
#2
Any messages in the event log ?
%windir%\system32\eventvwr.msc /s
 
#4
Any messages in the event log ?
%windir%\system32\eventvwr.msc /s
Hello
I tried to run EasyBCD again and look at the last entries in the event file
Ifound this
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-07-15T13:33:12.000000000Z
EventRecordID 51344
Channel Application
Computer Serge-PC64
Security
-
EventData
EasyBCD.exe
2.3.0.207
562643e9
KERNELBASE.dll
6.1.7601.23418
5708a89c
e0434352
000000000001a06d
2e64
01d1de9d6e0f8948
C:\Program Files (x86)\NeoSmart Technologies\EasyBCD\EasyBCD.exe
C:\Windows\system32\KERNELBASE.dll
aceaad26-4a90-11e6-b678-00241dde5ad1


Is this useful ? Thanks
 
#5
Thanks for your answer I ran this command, but don't know where to look and what to look for ;-(
Is there a file I could upload to you ? which one ?
I also found this :

Nom de l’application défaillante EasyBCD.exe, version : 2.3.0.207, horodatage : 0x562643e9

Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.23418, horodatage : 0x5708a89c

Code d’exception : 0xe0434352

Décalage d’erreur : 0x000000000001a06d

ID du processus défaillant : 0x2e64

Heure de début de l’application défaillante : 0x01d1de9d6e0f8948

Chemin d’accès de l’application défaillante : C:\Program Files (x86)\NeoSmart Technologies\EasyBCD\EasyBCD.exe

Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll

ID de rapport : aceaad26-4a90-11e6-b678-00241dde5ad1
 

Terry60

Knows where his towel is.
Staff member
#6
It means nothing to me, but now the author can see the detail and he should be able to advise.
If you want to save the wait, you could try uninstalling EasyBCD, deleting the C:\Users\..yourname..\appdata\local\Neosmart_Technologies folder and reinstalling EasyBCD.
See if that makes a difference.
Otherwise wait for the author to appear.
 
#7
It means nothing to me, but now the author can see the detail and he should be able to advise.
If you want to save the wait, you could try uninstalling EasyBCD, deleting the C:\Users\..yourname..\appdata\local\Neosmart_Technologies folder and reinstalling EasyBCD.
See if that makes a difference.
Otherwise wait for the author to appear.
Thank you ! I followed your advice (deleting the directory) and re-installed .... and it works ! So it seems that uninstalling EasyBCD through Windows configuration panels leaves some "garbage" behing ! Thanks again Have a good week-end !