I purchased EasyRE several days ago. I successfully installed it. But then I updated to a Windows Insider Preview which destroyed my system. And I had to reformat my computer (EasyRE was not able to help). Then after I reformatted and re-installed EasyRE I went into my email messages from Neosmart to find my license key and could not find it. Evidently, you did not email me my license key. Then I tried to reset my password and never received a password reset email. Then I emailed you about five times, and no one has ever answered me. Please answer me and email me my license for EasyRE. I have my pdf receipt from my purchase if you need me to send it to you. I took a screenshot/photo of your phone number too when I made the purchase online. I also called you on the phone, and no one even answers, even during working hours in Chicago, Illinois where your phone number is located. I don't know if that is where you actually are or not. But could you please answer my emails and email me my license for EasyRE? I found a photo of the license for EasyBCD which I also bought. So I don't need that. I just need my license for EasyRE. Thank you. If anyone else is reading this, please make sure you SAVE your license keys because you may not be able to retrieve them when you need them again. You won't find them in your emails from Neosmart, and you cannot login and find them either. Bummer. And evidently, they don't even answer your emails or answer the phone.