Is it possible to exchange products considering they are the same price or do i have to buy the other version?

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KeenanDaulton

Member
I've been running windows 10 games on the computer so I assumed I had a windows 10 operating system. Was I wrong in that line of thinking? If so, is it possible to swap products? Is it a matter of licensing so that the version I downloaded I wont be able to use and I cant get the license for the version I need?
 
Ex_Brit said:
See the thread at the top of this forum. All questions should be addressed to: https://neosmart.net/forums/threads/all-easyre-support-requests-go-to-sales-neosmart-net.12373/
Click to expand...
I have emailed support and havent gotten a response. Which is why I came here. I have already purchased both the windows 8 and 10 versions and I have the same problem either way. it will not find the OS to repair. It comes up with four drives; windows re tools, system, windows, and recovery image. All of which give the following error "the selected partition does not contain a valid windows installation. youve either selected a data drive or the volume has been formatted and cannot be repaired. please select a different drive to continue.
 
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i resolved my problem by factory data reset, this software did absolutely nothing for me and considering i purchased two version due to the lack of support, i would like a refund on both.
 
Running Windows 10 games doesn’t always guarantee that you’re actually using a full Windows 10 licensed installation. Some games can still run on older Windows versions or systems with partial compatibility support, so the assumption may not always be correct.
To confirm, go to Settings → System → About and check your exact Windows edition and version.
If it turns out you’re not on the expected edition, then this becomes more of a licensing/installation mismatch rather than a simple “swap product” situation. Windows licenses are specific to editions (Home/Pro), and you generally cannot just exchange one version for another—you would either need to upgrade using a valid product key or reinstall the correct version.
In most cases, resolving this is similar to a Letter Boxed solution, where the issue isn’t one single factor but a combination of system configuration and licensing alignment that needs to be corrected step by step.
If you share your system details, I can help you narrow it down further.
 
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