Hi,
I am trying to help a friend fix his HP dv6000 laptop
It flashes HP screen, microsoft screen and then goes to blue screen
from:
HP Consumer Support
Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot
h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00372711#N354
and this is the error code from the blue screen
A problem has been detected and windows has been shut down to precent damage to your computer. if this screen appears again, follow these steps:
disable or uninstall any anti-virus, disk defragmentation or back up utilities. check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP: 0x00000024 (0x00190444, 0x8FF9EE8, 0xC0000102, 0x00000000)
The HP post recommended neosmart to create a vista repair/restore disc
In the neosmart knowledge base:
0x00000024: Fix for Windows XP, Vista, 7
000000024: Fix for Windows XP, Vista, 7
it said
Fix #2: Use Easy Recovery Essentials for a guaranteed fix
Easy Recovery Essentials (Windows recovery and repair disc) can fix your computer of this error automatically.
I tried the automatic repair,
the restore option
used command line, just got unknown command for everything entered
before purchasing I tried every option on the F8 Advanced Boot Options, with no success
Looking for help on something I missed
thanks in advance for any help
I am trying to help a friend fix his HP dv6000 laptop
It flashes HP screen, microsoft screen and then goes to blue screen
from:
HP Consumer Support
Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot
h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00372711#N354
and this is the error code from the blue screen
A problem has been detected and windows has been shut down to precent damage to your computer. if this screen appears again, follow these steps:
disable or uninstall any anti-virus, disk defragmentation or back up utilities. check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP: 0x00000024 (0x00190444, 0x8FF9EE8, 0xC0000102, 0x00000000)
The HP post recommended neosmart to create a vista repair/restore disc
In the neosmart knowledge base:
0x00000024: Fix for Windows XP, Vista, 7
000000024: Fix for Windows XP, Vista, 7
it said
Fix #2: Use Easy Recovery Essentials for a guaranteed fix
Easy Recovery Essentials (Windows recovery and repair disc) can fix your computer of this error automatically.
I tried the automatic repair,
the restore option
used command line, just got unknown command for everything entered
before purchasing I tried every option on the F8 Advanced Boot Options, with no success
Looking for help on something I missed
thanks in advance for any help