Where is NeoSmart support??

[rrolih]

I bought a product which I can't use.
I submitted a problem report to easyre@neosmart.net over 2 weeks ago.
After many attempts I still have not got anything other than the auto-response.
Does anyone know how to get their attention?

 

[Mausebaer]

Is there anybody from Neosmart, or ist it dead...?