I purchased both the home and professional version of the software in attempt to use the software. Neither one has worked. I have tried VGA mode and regular mode. I am always greeted with the "(EE) no screens found(EE)" (just like this thread https://neosmart.net/forums/threads...s-to-start-with-ee-no-screens-found-ee.15930/). Or i get the weird colored code similar to this thread https://neosmart.net/forums/threads/easy-re-wont-complete-displays-pixman-code.15928/. I have contacted both firstname.lastname@example.org and email@example.com. Both times i have received the canned email response. It is not a boot issue with my PC. I have tried both your DVD and USB methods to burn an iso. Neither have worked at boot. It is not a boot issue with the computer because it will boot from other USB and DVD media, just not this software. I have contacted you multiple times within the 7 day window of both software purchases. I can not get a response beyond the canned response. Please issue a refund for both software purchases.. I can provide (and have provided) both order confirmation numbers already via email.