SetPoint 4.00 and Vista USBPort.sys BSODs

These driver problems with Windows Vista and various manufacturers just keep going from bad to worse. Whether it’s a graphics card, printer, or mouse; Vista seems to BSOD right, left, and center at the slightest provocation.

If you’re using Windows Vista and you’ve been getting a ton of blank blue screens (more on that later), and you just happen to have a Logitech USB mouse or keyboard with Logitech’s “Vista Compatible” SetPoint 4.00 installed, then that’s most likely to blame.

Not having written drivers ourselves, we can’t honestly and fairly point the finger of blame at any party in particular. It’s very possible that either Microsoft or Logitech is to blame for this, but you never know.

If you know how to analyze BSOD dumps (btw, blank BSODs won’t create kernel memory dumps, make sure you have “small memory dump” selected); you’ll find that the WinDBG (or whatever debugging tool you choose) points its stubby little fingers at USBPort.sys and Win32k.sys – both stock Vista components.

The fact that no Logitech-created or modified files trigger the BSOD coupled with the plethora of similar BSODs under non-Logitech hardware environments seems to lean heavily towards this being a Windows Vista kernel-related issue… Especially because Microsoft has issued several hotfixes that “address” USBPort.sys-related BSODs for Windows Vista – none of which seem to take care of this problem on our test machines.

Then again, low-level drivers for various USB-powered components can perform operations through these Windows-core files and end up causing them to trigger the BSOD through no fault of their own.

At any rate, we’ll post back as soon as we have definitive answer, and we’ll be contacting both Microsoft and Logitech in the meanwhile. For now, either get that 2 dollar mouse out of the closet or, better yet, go back to Windows 2003 or XP if you’re serious about productivity and uptime.

[list of usbport.sys-related kb-articles for windows vista]

4 thoughts on “SetPoint 4.00 and Vista USBPort.sys BSODs

  1. Hi, Im a Logitech Avid Owner, i got Mouse (MX610), Keyb (Log G11) and audio ((USB Premium Headset) vista BSOF if an everiday issue after a couple of months on vista and many bugs reports to logitech the isome issues regarding USB AUDIO Problem Microsoft release an update patch to solve issues regarding the usb stack, this patch alowed to me work my headset and solve some issues regarding the mouse. MS has no officially released this windows update to public, but is available on the MS suport channel as request from logitech to solve the issue about the audio problems. As logitech USB audio dont use propietary drivers for his products, they adress the problem to microsoft

    This is the link for microsoft article regarding usb audio

    USB powered device like mouses has been suffering similar issues

    Logitech response on support forum (


    The information below was taken from Microsoft Article ID: 933262


    Source URL:

    Hotfix information

    A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

    To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:


    Patch are only distribuited trougth microsoft channel to avoid piracy issues….

  2. Hi Wilfredo,

    Thanks for the info, we’ve actually found a workaround and have just finished testing it – it works great and addresses almost all USB-related issues – we’ll be posting a guide soon :)

    Thanks for that link, it wasn’t included in our workaround though our team is now checking if it has any advantages not found in the other patches we’re using.

  3. SetPoint 3.20 (I think that was it…), that supposedly worked on Vista, is also useless. I started it and configured it, and that was the only time I was able to open the config program for it… Since then, it won’t open.

    I hope you post that workaround soon, since I’d like to reconfigure my mouse settings! ;)

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