Windows Vista Recovery Disk and Repair Disc Download

Download our recovery and repair disk for Microsoft Windows Vista (also for Windows 7, 8, XP or Server editions) that can be used to access system recovery tools, giving you options of using an antivirus, System Restore, document and picture backup and recovery, automated system repair, and a command-line prompt for manual advanced recovery.

Download recovery disk for Windows Vista

Looking for recovery disks for other Windows versions?

Windows Vista Recovery Disk and Repair Disc

Easy Recovery Essentials (or EasyRE) is a 55 to 135 MiB download image ready to be burned directly to a CD, DVD or a USB stick.

Features of Easy Recovery Essentials include:

  • Automatically find and fix errors
  • Works even when you can’t get into Windows
  • Recover from virus infections
  • Restore your PC to a working state
  • Access and back up your important data
  • Use your PC even when it doesn’t work
  • Advanced tools for IT experts

Disk for recovery & repair

If you’re like most PC users, you probably got Windows Vista with a new PC or laptop. And if you’re like 99% of the population, you get your new machines from one of the major manufacturers.

Dell, Acer, HP, Toshiba, Lenovo, they all have one thing in common: they don’t give you a real Windows Vista installation disk with your purchase.

Instead, they bundle what they call a “recovery disk” (that’s if you’re lucky – otherwise you’ll have a recovery partition instead) with your machine and leave it at that.

It doesn’t matter that you just paid a thousand dollars for a machine that comes with a valid Windows Vista license – your computer manufacturer just don’t want to spend the money (or perhaps take on the responsibility) of giving you a Windows Vista installation DVD to accompany your expensive purchase.

The problem is, with Windows Vista, the installation media serves more than one purpose. It’s not just a way to get Windows installed, it’s also the only way of recovering a borked installation.

The DVD has a “recovery center” that provides you with the option of recovering your system via automated recovery (searches for problems and attempts to fix them automatically), rolling-back to a system restore point, recovering a full PC backup, or accessing a command-line recovery console for advanced recovery purposes.

Download recovery disk for Windows Vista

Windows Vista Logo Easy Recovery Essentials repair process is non-destructive, recovering PCs without formatting or reinstalling Windows.

The powerful repair process can fix many issues that Microsoft’s own Startup Repair cannot. In addition to the industry-leading automated repair features, this disk will give you access to the following:

  • System Restore
  • Web Browser
  • Partition Editor
  • Antivirus Scanner
  • Data/File Backup and Recovery
  • Commandline/Terminal Access

Later update: Please note that this download is no longer free, due to licensing restrictions imposed upon us.

Download Easy Recovery Essentials for Windows Vista

Our recovery disk supports x86 and x64 platforms and all Windows Vista versions, including 32-bit and 64-bit editions:

  • Windows Vista Ultimate (32-bit and 64-bit editions)
  • Windows Vista Enterprise (32-bit and 64-bit editions)
  • Windows Vista Business (32-bit and 64-bit editions)
  • Windows Vista Home Premium (32-bit and 64-bit editions)
  • Windows Vista Home Basic (32-bit and 64-bit editions)
  • Windows Vista Starter (32-bit edition)

And all Service Packs:

  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)

This disk is a 120 MiB download in standard ISO format that you’ll need to burn to a CD or DVD before you can use it as a bootable recovery medium. You can also burn it on a USB stick.

You cannot use a recovery or repair disk to install or reinstall Windows Vista.

Burn to CDs, DVDs or USB sticks

NeoSmart Technologies has published a guide on how to burn an ISO image to CD or DVD with your favorite burning program, which you can read if you need more information or help on this topic. You can burnt it with ImgBurn, Alcohol 120% or ActiveISO:

You can also burn it on a USB stick if you don’t want to use CDs or DVDs. We published a guide on making a EasyRE recovery USB.

Compatible with PC manufacturers

This recovery and repair disk is compatible with desktops, workstations, laptops, notebooks, netbooks, ultrabooks and servers from major PC manufacturers, like Dell, HP, Asus, Acer or Lenovo plus more.

Dell, HP, Asus, Acer

Dell

The disk is compatible with all Dell laptops and desktop computers, including all its manufactured series like Adamo, Inspiron, Studio, Vostro, XPS, Latitude.

HP

The disk is compatible with HP computers: ENVY, EliteBook, Essential Home, Pavilion and x2 for laptops and ENVY, Essential Home and Pavilion for desktops and All-in-One Desktop PCs.

Asus

It’s compatible with notebooks, ultrabooks, laptops and desktops from ASUS.

It works for any computer that was manufactured by ASUS, if it runs Windows XP, Vista, 7, 8 or any of the following Windows Server editions: 2003, 2008, 2012.

Acer

It’s compatible with any Acer computer that has Windows installed, including these manufactured series:

  • Aspire R, Aspire V3 and Aspire E for notebooks
  • Aspire S7, Aspire S5, Aspire S3, Aspire P, Aspire M, Aspire V7, Aspire V5 for ultra-thin computers
  • Aspire One for netbooks
  • Aspire M and T, Aspire X and Predator G for desktops

Lenovo, Toshiba, Samsung

Lenovo

You can download the repair disk for any Lenovo computers, such as:

  • ThinkPad, IdeaPad, Essential series for laptops
  • Thinkcentre, Ideacentre and Essentials series for desktop PCs

Toshiba

It’s compatible with any Toshiba computers running Windows:

  • Satellite, Qosmio, Portege, Tecra, Kira family series
  • All-in-One desktop series

Samsung

The disk is compatible with Samsung line of laptops and desktops, including:

  • ATIV Book, Gaming and Business PC series for laptops
  • ATIV One for All-in-One desktops

IBM, Compaq, Gateway, eMachines

IBM

IBM personal computer business division was acquired by Lenovo in 2005.

This disk supports IBM desktop and laptop models, most notably the ThinkPad line.

Compaq

Compaq was acquired by HP in 2002, but some of its famous PC line series are still used by our customers.

Our disk works with Compaq notebooks and desktops PCs, including Compaq Presario series.

Gateway

Gateway Computer was acquired by Acer in 2007.

Our disk is compatible with Gateway Computers netbooks, notebooks and desktops PCs, such as:

  • Series SX, DX and One ZX for desktop systems
  • NE and NV series for notebooks
  • LT series for netbooks

eMachines

eMachines PCs were manufactured up until 2004 when Gateway Computers brought the company. Gateway Computers was later acquired by Acer in 2007, but the eMachines PC brand was used until 2012.

If you own a computer from this computer brand, our disk is compatible with eMachines PCs.

Disk for Windows 7, 8, XP or Server editions

Windows 7

You can get our recovery disk for Windows 7. It supports all versions: Ultimate, Enterprise, Professional, Home Premium, Home Basic and Starter.

Download for Windows 7.

Windows 8

You can also get the recovery disk for Windows 8.

Download for Windows 8.

Windows XP

Easy Recovery Essentials is available for Windows XP users and it supports all Service Packs: Service Pack 1 (SP1), Service Pack 2 (SP2) and Service Pack 3 (SP3).

Windows Server 2003, 2008, 2012

Easy Recovery Essentials supports Microsoft Windows Server editions: 2003, 2008 and 2012.

Support

Our disk supports all Windows service packs (Windows XP SP1, Windows XP SP2, Windows XP SP3, Windows Vista SP1, Windows Vista SP2, Windows 7 SP1, Windows 7 SP2, Windows 8.1, Windows Server 2003 R2, Windows Server 2008 R2, and Windows Server 2012 R2.

Please don’t ask for help below, it’ll get real cluttered real soon! Open a support thread at https://neosmart.net/forums/ and we’ll help you resolve your problem ASAP.

2,700 thoughts on “Windows Vista Recovery Disk and Repair Disc Download

  1. Have Vista on Acer 4400. 2 weeks ago would not boot up. Thought it might be battery, so boutght new one. Booted up successfuly sveral times. Now will not boot up. When I power up, it flashes 3 times, hestitates and flashes 3 times and powers down. Bought and burned easyRE for Windows Vista.iso to cd successfully. Put in drive, pressed power buttom and sames thing happens.- will not boot up from drive. Any ideas?? Thanks so much!

  2. Had a half-dead Vista laptop, and nothing, but nothing, that I could do made a difference. I could get it to boot partially in various modes, but it would always stop at a certain point and go no farther. I downloaded this disc, burned it to a CD and booted off of it, chose Automatic Recovery, and PRESTO!!! Everything is working perfectly. Couldn’t be easier. Thanks so much!

  3. I must admit I was a bit skeptical. But within 5 minutes, I back up an running. …..not to mention the 3 hour web search beforehand for a solution. The $19.95 was well worth it. A huge thanks!

  4. Ok here is my promblem I have aver window vista and I lost the recovery disk. So I gotta to look for a recovery disk 1 question does this restore your computer to factory settings

  5. Ok. Downloaded the Vista Recovery tool. burned it to a disc, now what?? Couldn’t find any instructions on the website and I paid $19.99…so, what should I do??

  6. Reboot your machine from the CD/DVD (whichever you created). It should load into the recovery program…..

  7. This tool is the real deal. I no longer had the recovery disks for my Windows Vista OS that crashed and all attempts at repair were unsuccessful. I downloaded the file, burned it to a CD and used it to boot from. The repair wasn’t successful (it likely could be, I just got impatient) but the Back Up File function is working like a dream. Transferring all my thought-to-be lost files to a CD as I write this. Well worth the $19.95 — cheaper and less headache (and way quicker) than taking it in to the Geek Squad or the like.

  8. Does this tool work on both 32 and 64 Vista ? Since i cant get the pc further then to BIOS and the startup options ( after this it get stucked loading windows)
    i can not tell wich version I have…

  9. Great !!
    And i found out, the program got my pc working :-)
    Im happy
    BUT
    i seem to have lost some drivers for
    the basesystem
    Ethernet controlling unit
    PCI controlunit for data recording and signal handling
    PCI control unit for kommunikation

    does the program fix that to ?

  10. I have a dell windows vista xps M1530 and It won’t boot everytime i turn it on it says ntldr is missing press any key to restart and then when i do sends me back to same message does anybody knows of this would fix the problem and get my computer working again and if not what can i do, thanks.

  11. i have 32bit op system i nead recovery disc for boot and cant find a download site to burn to dvd since i lost my disk please help

  12. Hello :) I’m very interested in getting this. I have a blue screen on my Dell Studio XPS 1640 for Vista and the error says Unmountable_Boost_Volume. Even the safe mode window goes back to the blue screen and even the repair window screen goes back to the blue screen of death :( I don’t mind if I can’t get the pc to work again, I just need all my stuff off the laptop. Will this help me recover my pictures, music, software programs, etc? I am desperate. I will have lost everything because I didn’t have an external hard drive to back it up. :( Looking forward to a response before purchasing this. Thanks so much! :)

  13. I am so glad I came across this website or I’d be stuck paying for a clean install. I bought Vista and 7 Home because a friend’s OS was so corrupted/lost that it was stuck at “Please wait…” 80% of the time or didn’t even know what to do at the Login screen the other 20% of the time. The 7 Home worked wonders. It found so many things wrong with the Boot files and fixed them all and then some. It took 3 minutes to download both ISO files, 2 minutes to make two CDs, 4 minutes to recover, and only $20.00 each. It saved me so much money since the computer never came with an option to buy a recovery disc.

  14. I ran the windows automatic repair, it finished and then I took the disc out and restarted the computer. I got the gateway sign and then the screen turned a light blue. I cant see my mouse I am just stuck on a light blue screen. Did I pay 20 bucks to have my processor wiped out

  15. I had a hard drive completely crash and I had to by brand new hard drive, so now I’m stuck with no OS on it since I can’t pull it off the other one. Will the recovery disc install the OS? Or do I need to look else where, if so, where?

  16. Rose…
    Read the above posts, it tells you it doesnt reinstall it returns your machine to the state it was in immediately prior to the crash!

    What I want to know after reading the above is does my problem cost me 20.00 or do I have to buy two ISOs at 20.00 each, and if so, why???? Does it cost 20.00 or does it cost 40.00?

    If I go ahead now and purchase this tool, will it work on multiple machines that have vista installed, or is it a one time only use disc/image?

    This is potentially very good so I hope someone can come back with answers to the above…

    Many thanks,
    Mark

  17. Got the DVD and rebooted. Got some way to recovery …(at least I see a screen that looks vaguely familiar) but the system is lookng for “Other User”…it doesn’t see my old user name and password. Makes no difference what I type in (or don’t type in) the system says “The specified domain either does not exist or could not be contacted” and then I’m stuck. Any ideas on how to proceeed?

  18. Great!!

    Thank you Mahmoud, I think this is just what I have been looking for for my personal use.

    …and what about if I wanted to use it in an unlimited way to repair the machines of other people… is there a different version that can be purchased?

    Thank again
    Mark

  19. Quoting…Mahmoud Al-Qudsi on April 2, 2013 at 4:18 pm said:
    Mark, glad to hear it! As for repairing others? computers: that is what the Technician Edition is for.Ending quote.

    Cool! You’ve been very helpful Mahmoud!
    Mark

  20. thank you very much to the NEOSMART TECHNOLOGY.. you are doing a great job, continue your good work, may you all be bless not only thru financial aspect but by serving others in this high tech world……..MAY GOD BLESS YOU AS “HE” BLESS OUR GREAT COUNTRY….as some of you experience the worst of not able to start your computer…the recovery disc i’d ordered and download was an amazing tool, it perfectly did its job….it is by the integrity of NEOSMART to help others during this difficult time that the world is facing.

  21. My vista computer went black screen with blinking curser. Can get to boot menu. Will load disc. Can see info is on hard drive through win7 upgrade disc. Tried repair from upgrade disc, no luck. Will this disc repair Vista?

  22. This download is worth the 20 bucks and more! I had a working computer one night and the next morning (after a windows automatic update) a dead computer. “No bootable drive detected” is not a pretty sight on the screen. I too did a huge long search online and found this site and the cd. Then I had a computer ‘tech’ come to fix it. Knew I was better off doing it myself as she wanted to know where I found it and had no idea how to use it. I didn’t want to lose the personal files and photos, there were current photos of my dog and she had passed away the week before. Imagine my happy face when I loaded the ‘browse and backup’ tool and saw all those photos of her that I thought I had lost. Thank you so much, the information found online is invaluable and sites like this are proof you don’t need a computer geek to fix your computers!

  23. My computer runs vist Home Premium 32 bit & I wondered if you had a recovery disc for this one as I purchased my computer from a catalogue and wasn’t supplied with a windows recovery disc

  24. Part of my computer (Vista) works, but I have regular problems booting (takes forever), shutting down (generally have to force close), but the biggest problem is anything to do with Adobe. I’ll uninstalled what I have and reloaded it several times. The computer takes 1/2 hour to open each pdf and then 95% of the time won’t print it. It never even shows up as a document to print. I’ve searched for repairs, updates, and nothing has helped. With this download repair Vista yet keep my files intact?

  25. Hi. I have a 5 year old HP notebook running Windows Vista. I already had to have the Hard Drive replaced once over a year ago. Anyhow, I recently received a screen saying that Windows cannot load and then lists options such as boot in safe mode, restore to previous working state, etc. However, none of those options work. It just loads and load and then goes back to that same screen. Although a flash of a blue screen appears only for a split second. I believe it says something about a registry error. Anyway, my question is, will this downlaoadble disc 100% help my issue? I am a Mom of 5 making min. wage, less than 20 hours a week. $20 is a big amount for me. But, my baby’s pics are all on my notebook and that’s even a bigger deal. I have to get those off of their, at the minimum. So I am desperate, yet hesitant. Please let me know. May God bless. =) -Tasha-

  26. I purchased a new startup/recovery disc for my computer, and reloaded Vista. I lost everything but my computer works. You do need the Windows key code on the bottom your computer and you need to purchase the correct version of the windows start up discs, in your case Vista. I then purchased a win7 upgrade. Win7 is much better.
    Good Luck!!

  27. I purchased a new computer with Windows 8 installed then installed my Hard drive containing Vista 64. I set up dual boot but when I try to start in Vista I get an error about not finding ‘WINLOAD’ or else the computer just sits on a blank screen and doesn’t load anything. I can load windows 8 but I also need Vista to run as I have a lot of programs installed on this disk. Will this recovery disk enable me to run Vista as well as Windows 8 from a dual boot configuration and do you have instructions on how to recover my Vista system

  28. My Gateway ran slow and kept crashing so I started a completely recovery but now I don’t have the recovery disk so I keep getting “Bootmgr is missing”. Will your product help?

  29. i have a windows vista home premium , It will start to boot up and that is all , i have a black monitor and no
    keyboard or mouse action, Let me know if any one else had this problem and if the repair disc repaired it..

  30. Joe, I had the same problem and the Easy Recovery Essentials CD fixed it for me. Maybe you’ll have the same luck too.

  31. Can you boot from USB drive once you download this Windows recovery disc? I have Win Vista pro

  32. vista wont load, no mouse, keyboard or function key activity–will this download boot disk help? thanks in advance

  33. I have an HP slimline with an AMD processor that the motherboard failed.I installed another motherboard but it is an Intel duo core. The computer tries to “repair” itself but can’t. I know that numerous drivers are different between the 2 boards so it won’t be able to fix itself, but can your CD help me fix my problem? I don’t want to buy a Vista home CD.

    ps; It runs Ubuntu wonderfully in the meantime ;}

  34. Windows Vista Recovery Disc saved my sanity!!! This is a great product that will definately recommend.

  35. Problem with Vista home (32)…upon trying to bootup system…after startup runs-screen goes black and only an arrow appears doesn’t get to sign-in/password. Do you think this program will help/work? Thanks

  36. I’m sold! I disabled too many services on my msconfig boot.ini. That kept the computer from booting up. I invested the $20 into the Vista Recovery Disk and we’re back. YES!!!!!!! One thing you will need is a older wired keyboard and mouse (the round 6 pin). When the Recovery disk is working, the rest of the computer is shut down, ie, USB ports for wireless keyboard/mouse. I am soooooo happy. I was about ready to purchase a new hard drive and step up to Windows 7 (which wouldn’t have been all that bad). I recommend this product!!!!!

  37. Hi, have used the vista recovery download and booted the computer using it. All seemed well, after the completed screen i opted for restart the screen went black with some lines in the top left hand corner (to quick to record what they say) then the start up toshiba screen appeared. After what seemed like a normal boot at the toshiba start up screen the screen itself went blue (darker at the top lighter at the bottom, not screen of death) then nothing. Pressing F8 at this point got me to the options for startup page were selecting safe mode with networking, drivers started to load, but after a short time the blue screen appeared and the comp stopped. Selecting start windows normally gives the same blue screen without pause. Anybody any ideas?

  38. I have lost the cd rom and keyboard from my dv9819 hp. How can I install your recovery cd without these?

  39. Question 1: Can I run a ” chkdsk /f ” via your boot disks? Question 2: Do they depend on tools unreacheable in my not-physically-but-surelly-defect-HD?

    If the answer is “yes” for question 1 and “no” for question 2, then you are really REALLY the saver of the day!

    Cheers.

  40. Bruno, the software automatically runs its own chkdsk /f (and, yes, you can run it too) and does not require any tools from your own (corrupted/unreachable) disk.

  41. Had and acer laptop with Linux on it and needed to pass it on to a Family member with the original Windows Vista. Used Gparted to reformat the drive in NTFS and used recovery disks but GRUB came up. Could not remove GRUB with anything. This disk did the trick. Ran autorepair, rebooted and Windows Vista is running like a new PC now. Thanks!

  42. I have purchased ER Essentials Pro. I get the app to boot up, but when I click autonated repair, nothing happens. I click contiue and it sits. Tried same with virus scanner, same thing. Internet browser works. Back up files will not show my machine, just the cd? Any help?

  43. Actually it works! Need to be patient because it doesn’t happen in a couple of minutes but it brings your data back. THANK YOU!!!!!!

  44. Email the tech support. I got an immediate response and fantastic back and forth communication over an hour to figure my issues out.

  45. Hi. My problem is that the DVD on the harmed computer is not working. Will this download be working if I save it on flash drive? And one more question – will it be effective if the system is stopped from the malware named Antivirus System Care?

  46. I have Toshiba Satellite laptop 5 years old. Getting Windows Vista will not boot – Windows boot manager error 0xc000014c. “Error reading boot Configuration data.” Cannot go into safemode (F8). Will this CD help?

  47. Incredible! Fantastic results! I was battling with a boot issue, black screen, making no progress any which way until I got the download. The disc burning was a little confusing but I finally got it. For me, I had to change to boot from cd/dvd. Multiple areas needed help so I had to reboot with the disc a few times. Once the boot was repaired I got my life back :-) Thankful, oh so thankful!

  48. I have a Dell PC where the Admin password has got corrupted. I can access most functions and still the PC from a non admin account but cannot make changes What is the best way to regain control of the PC?

  49. My daughter’s HP laptop (dv9410us) had a illegal copy of Windows 7 on it. I bought a legal version 64 bit and decided to format the HDD before installing it. Bi\g mistake as it wiped out the MBR and drivers. HP no longer supports that model with a recovery disk (originally had Vista on it). My legal purchase of Windows 7 will not install. I get a missing file message. Will your recovery disk help in this situation, restore the MBR and needed drivers that have been formatted over?

  50. First off my computer stopped booting during the system file load, name of the file was crcdisk.exe. From what I have read fixing with out losing any user data is to have a repair disk replace my system files.
    Is this what your sof.tware does?
    Also will need to know what size your program is as my approach will be to boot from USB key currently have a 2Gig USB laying around, if not the correct size what size USB key will I need?

  51. My computer was slowing down so I followed instructions and compressed files only to realize that the entire c drive was compressed and I cannot access my computer at all. I ordered a start up disk aks instructed by a technician but the computer won’t read it. It just keep saying ” hit ctrl alt del to restart. This appears to be in a loop. Nothing happens. Any suggestions?

  52. Hi, does this work on all laptops? I am in the UK and have an asus laptop, which is stuck in a loop where it won’t go past the error message

  53. Hi All,

    I have downloaded and paid for the Easy Recovery Essentials for Vista. Burnt it on a CD and managed to boot this Linux recovery.
    However the file back up function is not working.

    I can’t access the hard drive in my computer, an error message says “Unable to mount device” “directory does not exist.
    Also it does note recognize my USB pen drive

    Please could somebody help?

    I want to use this tool because I cant boot my computer, I think the letters allocated to drives got confused when I tried to partition my HDD.

    Acer Aspire 6930Z

    Many thanks,
    Kris

  54. I have a gateway desktop DX.

    I used the recovery disc and ran the “Automated Repair” program. This got rid of the “Bootmgr is missing” screen but now i receive the following message -

    File: \windows\system32\winload.exe error
    Status: 0xc000000f
    Info: The selected entry could not be loaded because the application is missing or corrupt.

  55. Donwloaded vista easy re iso file to resolve MBR missing file issue. Burned to cd w easy iso burner.
    Inserted, cycled power to restart from CD
    Boots to main screen for EASY RE, keyboard and mouse wont function so i can not make a selection. Both devices work fine without your disk in the machine.

  56. i started from the disk but the “Automated Repair” is giving me the error message “Unable to find any valid windows partitions on this computer! Make sure all hard disks are attached. If they’ve been lost due to corruption you can try to manually recover the partitions with testdisk at te command prompt.”
    I ran testdisk but I don’t really know what I’m looking for. Search results are coming out empty in it. I’m really out of my element.

  57. Didn’t work… :(
    I could ran the application and apparently it did all the fixing successfully, but when I reboot the pc the problem still there and still jump to the blue screen.
    I ran the application several times.

    Options, only two available, to restore to a previous date are not far back in time to avoid the problem.

    I could recover the data though

    If someone can give an advice, I’ll appreciate it…

    thank you

  58. My mother-in-law gave me a 2008 HP Pavilion with Windows Vista. I have been using Windows 7 on it. It freezes and runs slow now. Would this be helpful for me? If so, should I get the Vista or Windows 7 download? Also, I have a 2002 Dell Inspirion (it has either Windows XP or Vista) that doesn’t detect my Wireless USB adapter. Can this be used to fix that laptop?

  59. Dell and Windows Vista Home Premium 32bit, can boot to safe mode but can’t boot in normal mode, get blue screen performing crash dump then black screen with lots of text, lots of zeros 0000, Don’t have a system disk just the Dell reinstall disk, I can get to my files in safe mode and copy and paste to external hard drive, how do I install the Neosmart recovery disk in safe mode, I have access to the DVD drive and the USB drives while in safe mode, any advice would be greatly appreciated

  60. Got the DVD and rebooted. Got some way to recovery …(at least I see a screen that looks vaguely familiar) but the system is lookng for “Other User”…it doesn’t see my old user name and password. Makes no difference what I type in (or don’t type in) the system says “The specified domain either does not exist or could not be contacted” and then I’m stuck. Any ideas on how to proceeed?

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