At a time when the human touch comes at a premium, it’s always a relief to find a company or two that reply quickly, politely, and efficiently to customer support requests.
And the two companies that have impressed us with their support? Pubmatic and Assembla – both excellent startups that we highly recommend in their individual fields. Pubmatic is an ad-revenue optimization service that intelligently chooses between different ad providers to maximize your ad impressions and CPM rates. Assembla provides quality hosting of SVN and other services that cover all aspects of the software development cycles for teams & small companies.
A couple of days ago, Kaspersky antivirus began flagging the ad-frames from Pubmatic as possible attempts to download a virus. Kaspersky is, of course, famous for its high false-positive counts (though it’s protection is great, nothing is without its cost). Pubmatic support staff were incredibly quick to respond to our queries, and immediately contacted all the involved parties to resolve the problem in a timely fashion.
As for Assembla – we’d been using their SVN hosting for a couple of years now. It’s thanks to them that we were able to develop software efficiently back before we had our infrastructure and development set up and going. They’ve recently overhauled their accounts system and have suspended free accounts, and they’ve been nothing short of wonderful helping us migrate our data to our own servers (data portability is a sensitive topic these days – but Assembla clearly knows how finicky developers are when it comes to ownership!) and helped us wrap everything up nice and clean.
Thanks to both these great companies for their wonderful customer service and their dedication to their userbase. If you’re looking to outsource your development services or for a better ad management system, there’s no one we recommend more than Assembla and Pubmatic.